PetsAim.com is an online pet store offering high-quality products for cats and dogs, including food, toys, accessories, and grooming essentials.

We ship worldwide 🌍. Delivery times may vary depending on your location. Please check our Shipping Policy for details.

• Processing Time: 1–3 business days.
• Delivery Time: 7–21 business days, depending on your country.
  You’ll receive a tracking number once your order is shipped.

We accept major credit/debit cards (Visa, MasterCard, AmEx), PayPal, and other secure payment options available at checkout.

If you need to change or cancel an order, please contact us within 24 hours of purchase. Once processing begins, we may not be able to make changes.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resealable condition.
Check our Refund & Return Policy for full details.

If you receive a damaged or incorrect item, please contact us immediately with photos. We’ll arrange a replacement or refund as quickly as possible.

Currently, we only accept returns and refunds. If you’d like a different product, you’ll need to place a new order.

Yes 🐶🐱! We carefully source our products from trusted suppliers. However, always supervise pets with new toys or treats to ensure safety.

You can reach us at:
📧 support@petsaim.com
We aim to respond within 24–48 hours on business days.

Yes, we may offer bulk purchasing on certain products. Please contact us directly for more details.

Once your order ships, you’ll receive a tracking number via email. You can track your order on our Order Tracking Page.