At PetsAim.com, we want you (and your pets!) to be happy with every purchase. If something isn’t right, we’re here to help.

🔄 Returns

• You may request a return within 30 days of receiving your order.
• To be eligible, the item must be unused, in original packaging, and in resalable condition.
• Certain products (e.g., pet food, treats, or personal-use items like grooming tools) may not be eligible for return due to hygiene and safety reasons.

💰 Refunds

• Once your return is received and inspected, we’ll notify you by email.
• Approved refunds will be issued back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable (unless the return is due to our error).

📦 Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, please contact our customer support with details and photos of the issue.

🚚 Return Shipping

• Customers are responsible for return shipping costs.
• If the return is due to a mistake on our end (wrong item, damaged product, etc.), we’ll cover the return shipping fees.

❌ Non-Returnable Items

• Gift cards
• Sale or clearance items
• Perishable goods (food, treats)
• Opened grooming or hygiene products

📩 How to Start a Return

1. Email us at support@petsaim.com with your order number.
2. Our team will provide return instructions and the return address.
3. Once the item is received and inspected, we’ll process your refund or exchange.

⚠️ Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please first check with your bank or card company.
• If the issue persists, contact us at support@petsaim.com for assistance.